Digital Government & Service Delivery — National Capability Index

Indicators

The measures seeded for this capability in the framework. They are candidate indicators: no cell in the index has a source document attached to it yet.

e-government development score
government services available end-to-end online
digital service usage rate

Band spread across 197 nations

Frontier 8

Advanced 26

Established 37

Transitional 37

Foundational 38

Nascent 39

Inception 12

All 197 nations

Best first. The score is the mean of the four adjudicators' round-3 integers, rounded to the nearest integer; ±SD is their spread on that cell. Where the spread is three points or more, read the number as a band rather than a value.

#	Nation	Region	Score	Band	Panel SD
1	🇸🇬Singapore	Asia Pacific	20	Frontier	±0.00
2	🇩🇰Denmark	Europe	19	Frontier	±0.43
3	🇪🇪Estonia	Europe	19	Frontier	±0.43
4	🇰🇷South Korea	Asia Pacific	19	Frontier	±0.43
5	🇫🇮Finland	Europe	18	Frontier	±0.43
6	🇳🇴Norway	Europe	18	Frontier	±0.43
7	🇸🇪Sweden	Europe	18	Frontier	±0.50
8	🇬🇧United Kingdom	Europe	18	Frontier	±0.83
9	🇦🇺Australia	Asia Pacific	17	Advanced	±0.50
10	🇯🇵Japan	Asia Pacific	17	Advanced	±0.87
11	🇳🇱Netherlands	Europe	17	Advanced	±0.43
12	🇳🇿New Zealand	Asia Pacific	17	Advanced	±0.50
13	🇹🇼Taiwan	Asia Pacific	17	Advanced	±0.50
14	🇦🇪United Arab Emirates	Middle East	17	Advanced	±0.43
15	🇦🇹Austria	Europe	16	Advanced	±0.43
16	🇨🇦Canada	Americas	16	Advanced	±0.43
17	🇨🇳China	Asia Pacific	16	Advanced	±0.43
18	🇫🇷France	Europe	16	Advanced	±0.71
19	🇮🇸Iceland	Europe	16	Advanced	±0.43
20	🇮🇪Ireland	Europe	16	Advanced	±0.50
21	🇮🇱Israel	Middle East	16	Advanced	±0.50
22	🇱🇺Luxembourg	Europe	16	Advanced	±0.50
23	🇵🇹Portugal	Europe	16	Advanced	±0.50
24	🇸🇦Saudi Arabia	Middle East	16	Advanced	±0.43
25	🇪🇸Spain	Europe	16	Advanced	±0.43
26	🇨🇭Switzerland	Europe	16	Advanced	±0.43
27	🇺🇸United States	Americas	16	Advanced	±0.71
28	🇧🇪Belgium	Europe	15	Advanced	±0.43
29	🇱🇻Latvia	Europe	15	Advanced	±0.71
30	🇱🇹Lithuania	Europe	15	Advanced	±0.43
31	🇲🇹Malta	Europe	15	Advanced	±0.43
32	🇵🇱Poland	Europe	15	Advanced	±0.43
33	🇹🇷Türkiye	Middle East	15	Advanced	±0.50
34	🇺🇦Ukraine	Europe	15	Advanced	±1.50
35	🇧🇭Bahrain	Middle East	14	Established	±0.43
36	🇧🇷Brazil	Americas	14	Established	±0.43
37	🇨🇱Chile	Americas	14	Established	±0.83
38	🇭🇷Croatia	Europe	14	Established	±0.50
39	🇨🇿Czechia	Europe	14	Established	±0.43
40	🇩🇪Germany	Europe	14	Established	±1.09
41	🇮🇳India	Asia Pacific	14	Established	±0.83
42	🇮🇹Italy	Europe	14	Established	±0.43
43	🇰🇿Kazakhstan	Asia Pacific	14	Established	±0.00
44	🇲🇾Malaysia	Asia Pacific	14	Established	±0.50
45	🇶🇦Qatar	Middle East	14	Established	±0.43
46	🇷🇺Russia	Europe	14	Established	±0.71
47	🇸🇮Slovenia	Europe	14	Established	±0.00
48	🇺🇾Uruguay	Americas	14	Established	±0.00
49	🇦🇩Andorra	Europe	13	Established	±0.50
50	🇨🇴Colombia	Americas	13	Established	±0.43
51	🇨🇾Cyprus	Middle East	13	Established	±0.71
52	🇬🇪Georgia	Middle East	13	Established	±0.43
53	🇬🇷Greece	Europe	13	Established	±0.00
54	🇭🇺Hungary	Europe	13	Established	±0.43
55	🇱🇮Liechtenstein	Europe	13	Established	±0.43
56	🇲🇨Monaco	Europe	13	Established	±0.43
57	🇴🇲Oman	Middle East	13	Established	±0.83
58	🇷🇴Romania	Europe	13	Established	±0.50
59	🇸🇰Slovakia	Europe	13	Established	±0.43
60	🇹🇭Thailand	Asia Pacific	13	Established	±0.43
61	🇦🇱Albania	Europe	12	Established	±0.50
62	🇦🇷Argentina	Americas	12	Established	±0.43
63	🇦🇿Azerbaijan	Middle East	12	Established	±0.43
64	🇧🇬Bulgaria	Europe	12	Established	±0.43
65	🇨🇷Costa Rica	Americas	12	Established	±0.83
66	🇮🇩Indonesia	Asia Pacific	12	Established	±0.87
67	🇰🇼Kuwait	Middle East	12	Established	±0.43
68	🇲🇺Mauritius	Africa	12	Established	±0.71
69	🇲🇽Mexico	Americas	12	Established	±0.83
70	🇸🇲San Marino	Europe	12	Established	±0.71
71	🇷🇸Serbia	Europe	12	Established	±0.43
72	🇦🇲Armenia	Middle East	11	Transitional	±0.50
73	🇧🇳Brunei	Asia Pacific	11	Transitional	±0.50
74	🇯🇴Jordan	Middle East	11	Transitional	±0.43
75	🇰🇪Kenya	Africa	11	Transitional	±0.50
76	🇲🇩Moldova	Europe	11	Transitional	±0.43
77	🇲🇰North Macedonia	Europe	11	Transitional	±0.50
78	🇵🇦Panama	Americas	11	Transitional	±0.43
79	🇵🇪Peru	Americas	11	Transitional	±0.83
80	🇷🇼Rwanda	Africa	11	Transitional	±0.87
81	🇿🇦South Africa	Africa	11	Transitional	±0.71
82	🇻🇳Vietnam	Asia Pacific	11	Transitional	±0.43
83	🇧🇾Belarus	Europe	10	Transitional	±0.43
84	🇨🇻Cabo Verde	Africa	10	Transitional	±0.00
85	🇩🇴Dominican Republic	Americas	10	Transitional	±0.71
86	🇪🇨Ecuador	Americas	10	Transitional	±0.43
87	🇪🇬Egypt	Africa	10	Transitional	±0.43
88	🇬🇭Ghana	Africa	10	Transitional	±0.43
89	🇲🇳Mongolia	Asia Pacific	10	Transitional	±0.00
90	🇲🇪Montenegro	Europe	10	Transitional	±0.43
91	🇲🇦Morocco	Africa	10	Transitional	±0.83
92	🇵🇭Philippines	Asia Pacific	10	Transitional	±0.71
93	🇹🇳Tunisia	Africa	10	Transitional	±0.43
94	🇺🇿Uzbekistan	Asia Pacific	10	Transitional	±0.00
95	🇧🇩Bangladesh	Asia Pacific	9	Transitional	±0.43
96	🇧🇧Barbados	Americas	9	Transitional	±0.71
97	🇧🇼Botswana	Africa	9	Transitional	±0.50
98	🇸🇻El Salvador	Americas	9	Transitional	±0.43
99	🇮🇷Iran	Asia Pacific	9	Transitional	±0.00
100	🇯🇲Jamaica	Americas	9	Transitional	±0.43
101	🇽🇰Kosovo	Europe	9	Transitional	±0.50
102	🇰🇬Kyrgyzstan	Asia Pacific	9	Transitional	±0.43
103	🇲🇻Maldives	Asia Pacific	9	Transitional	±0.50
104	🇵🇾Paraguay	Americas	9	Transitional	±0.50
105	🇸🇳Senegal	Africa	9	Transitional	±0.43
106	🇸🇨Seychelles	Africa	9	Transitional	±0.43
107	🇱🇰Sri Lanka	Asia Pacific	9	Transitional	±0.43
108	🇹🇹Trinidad & Tobago	Americas	9	Transitional	±0.71
109	🇩🇿Algeria	Africa	8	Foundational	±0.43
110	🇧🇸Bahamas	Americas	8	Foundational	±0.43
111	🇧🇦Bosnia & Herzegovina	Europe	8	Foundational	±0.50
112	🇰🇭Cambodia	Asia Pacific	8	Foundational	±0.43
113	🇨🇮Côte d'Ivoire	Africa	8	Foundational	±0.00
114	🇫🇯Fiji	Asia Pacific	8	Foundational	±0.43
115	🇬🇹Guatemala	Americas	8	Foundational	±0.43
116	🇳🇦Namibia	Africa	8	Foundational	±0.43
117	🇳🇬Nigeria	Africa	8	Foundational	±0.43
118	🇵🇰Pakistan	Asia Pacific	8	Foundational	±0.50
119	🇦🇬Antigua & Barbuda	Americas	7	Foundational	±0.71
120	🇧🇯Benin	Africa	7	Foundational	±0.43
121	🇧🇹Bhutan	Asia Pacific	7	Foundational	±0.43
122	🇧🇴Bolivia	Americas	7	Foundational	±0.43
123	🇨🇺Cuba	Americas	7	Foundational	±0.50
124	🇩🇲Dominica	Americas	7	Foundational	±0.43
125	🇬🇩Grenada	Americas	7	Foundational	±0.43
126	🇬🇾Guyana	Americas	7	Foundational	±0.71
127	🇭🇳Honduras	Americas	7	Foundational	±0.43
128	🇳🇵Nepal	Asia Pacific	7	Foundational	±0.43
129	🇹🇿Tanzania	Africa	7	Foundational	±0.43
130	🇺🇬Uganda	Africa	7	Foundational	±0.00
131	🇦🇴Angola	Africa	6	Foundational	±0.43
132	🇧🇿Belize	Americas	6	Foundational	±0.71
133	🇸🇿Eswatini	Africa	6	Foundational	±0.50
134	🇪🇹Ethiopia	Africa	6	Foundational	±0.43
135	🇬🇦Gabon	Africa	6	Foundational	±0.43
136	🇮🇶Iraq	Middle East	6	Foundational	±0.50
137	🇱🇧Lebanon	Middle East	6	Foundational	±0.50
138	🇳🇮Nicaragua	Americas	6	Foundational	±0.43
139	🇵🇸Palestine	Middle East	6	Foundational	±0.50
140	🇰🇳Saint Kitts & Nevis	Americas	6	Foundational	±0.43
141	🇱🇨Saint Lucia	Americas	6	Foundational	±0.43
142	🇸🇷Suriname	Americas	6	Foundational	±0.50
143	🇹🇯Tajikistan	Asia Pacific	6	Foundational	±0.43
144	🇹🇬Togo	Africa	6	Foundational	±0.43
145	🇿🇲Zambia	Africa	6	Foundational	±0.43
146	🇿🇼Zimbabwe	Africa	6	Foundational	±0.50
147	🇧🇫Burkina Faso	Africa	5	Nascent	±0.43
148	🇨🇲Cameroon	Africa	5	Nascent	±0.43
149	🇬🇲Gambia	Africa	5	Nascent	±0.43
150	🇱🇦Laos	Asia Pacific	5	Nascent	±0.00
151	🇱🇸Lesotho	Africa	5	Nascent	±0.00
152	🇲🇬Madagascar	Africa	5	Nascent	±0.50
153	🇲🇿Mozambique	Africa	5	Nascent	±0.00
154	🇻🇨Saint Vincent & Grenadines	Americas	5	Nascent	±0.00
155	🇼🇸Samoa	Asia Pacific	5	Nascent	±0.43
156	🇸🇹São Tomé & Príncipe	Africa	5	Nascent	±0.43
157	🇸🇱Sierra Leone	Africa	5	Nascent	±0.50
158	🇹🇴Tonga	Asia Pacific	5	Nascent	±0.50
159	🇨🇬Congo	Africa	4	Nascent	±0.00
160	🇩🇯Djibouti	Africa	4	Nascent	±0.43
161	🇬🇳Guinea	Africa	4	Nascent	±0.00
162	🇻🇦Holy See	Europe	4	Nascent	±0.43
163	🇱🇷Liberia	Africa	4	Nascent	±0.00
164	🇱🇾Libya	Africa	4	Nascent	±0.43
165	🇲🇼Malawi	Africa	4	Nascent	±0.00
166	🇲🇱Mali	Africa	4	Nascent	±0.00
167	🇲🇷Mauritania	Africa	4	Nascent	±0.43
168	🇲🇲Myanmar	Asia Pacific	4	Nascent	±0.00
169	🇵🇼Palau	Asia Pacific	4	Nascent	±0.43
170	🇸🇧Solomon Islands	Asia Pacific	4	Nascent	±0.50
171	🇹🇱Timor-Leste	Asia Pacific	4	Nascent	±0.50
172	🇻🇺Vanuatu	Asia Pacific	4	Nascent	±0.43
173	🇻🇪Venezuela	Americas	4	Nascent	±0.43
174	🇧🇮Burundi	Africa	3	Nascent	±0.43
175	🇰🇲Comoros	Africa	3	Nascent	±0.00
176	🇨🇩DR Congo	Africa	3	Nascent	±0.00
177	🇬🇶Equatorial Guinea	Africa	3	Nascent	±0.43
178	🇰🇮Kiribati	Asia Pacific	3	Nascent	±0.43
179	🇲🇭Marshall Islands	Asia Pacific	3	Nascent	±0.00
180	🇫🇲Micronesia	Asia Pacific	3	Nascent	±0.43
181	🇳🇷Nauru	Asia Pacific	3	Nascent	±0.00
182	🇳🇪Niger	Africa	3	Nascent	±0.00
183	🇵🇬Papua New Guinea	Asia Pacific	3	Nascent	±0.43
184	🇹🇲Turkmenistan	Asia Pacific	3	Nascent	±0.43
185	🇹🇻Tuvalu	Asia Pacific	3	Nascent	±0.00
186	🇨🇫Central African Rep.	Africa	2	Inception	±0.00
187	🇹🇩Chad	Africa	2	Inception	±0.00
188	🇬🇼Guinea-Bissau	Africa	2	Inception	±0.43
189	🇭🇹Haiti	Americas	2	Inception	±0.00
190	🇰🇵North Korea	Asia Pacific	2	Inception	±0.50
191	🇸🇩Sudan	Africa	2	Inception	±0.00
192	🇸🇾Syria	Middle East	2	Inception	±0.43
193	🇦🇫Afghanistan	Asia Pacific	1	Inception	±0.00
194	🇪🇷Eritrea	Africa	1	Inception	±0.00
195	🇸🇴Somalia	Africa	1	Inception	±0.00
196	🇸🇸South Sudan	Africa	1	Inception	±0.00
197	🇾🇪Yemen	Middle East	1	Inception	±0.00

Others in Government Effectiveness & Public Administration

Capability	World mean	Range	Leader
Centre of Government & Policy Coordination	9.5	2–19	Singapore
Civil Service & Public Workforce	9.3	2–19	Singapore
Legal Identity & Civil Registration	11.6	2–19	Estonia
Statistical & Data Capability	10.1	2–18	Australia, Canada, Denmark